The increasing use of Information and Communication Technologies (ICT) in literacy education has created opportunities for the transformation of the learners’ educational experience. It can increase flexibility of provision and also advance the personalisation of learning. However, increasing use of ICT creates many challenges for literacy tutors. For example, how do they manage the change in approaches to learning, how do they make informed ICT investment decisions, and how do they measure their progress.

This invited presentation illustrated how ICT can be used in educational activities. It proposed a framework aligning the three foundation pillars of flexible learning; context (how physical and virtual learning environments are created and maintained), content (how information is designed, authored, and accessed), and capability (the ability of participants to actively engage in the environments created), with proposed ICT implementations in literacy education.